What is the maximum EAA fine in Belgium?

Belgium does not set a single fixed euro maximum in its implementing law. Belgium splits its transposition across multiple instruments, all effective 28 June 2025: a Royal Decree of 1 October 2023 for products; the Law of 5 November 2023 for banking and e-commerce services (the law cited here, which also sets the general enforcement and complaints procedure); the Law of 20 July 2023 for electronic communications; and the Law of 8 May 2024 for passenger transport, which also created the Federal Transport Regulation Agency.

Who enforces the European Accessibility Act in Belgium?

FPS Economy — Economic Inspection (SPF Économie / FOD Economie, Inspection économique) is the market surveillance authority for products and for consumer banking/e-commerce services; sector regulators handle their own areas: BIPT/IBPT (Belgian Institute for Postal Services and Telecommunications) for electronic communications services, and the Federal Transport Regulation Agency (created by the Law of 8 May 2024) for passenger transport services. FSMA, the financial regulator, has a defined cooperation role for consumer-banking accessibility alongside Economic Inspection. Details are published at https://economie.fgov.be/fr.

Since when does the EAA apply in Belgium?

The requirements apply from 28 June 2025, the EU-wide date, transposed into Belgium by Belgium's national implementing law.

Are small businesses exempt from the EAA in Belgium?

Only microenterprises — fewer than 10 staff and annual turnover or balance sheet total of €2 million or less — and only for services. A microenterprise in Belgium that places a covered product on the market still has to make that product accessible.

How do I report an inaccessible website in Belgium?

Complaints go to the national complaint route at https://cc.consumerconnect.be/csp/csp?id=report_form&lang=fr&theme_l1=1&theme_l2=1.9&theme_l3=&theme_l4=VEROND03. The enforcement authority above handles market surveillance separately.

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European Accessibility Act: Belgium

Last verified 2026-08-11.

Applies from: 2025-06-28
Maximum penalty: No single fixed euro figure — see why.
Enforcement authority: FPS Economy — Economic Inspection (SPF Économie / FOD Economie, Inspection économique) is the market surveillance authority for products and for consumer banking/e-commerce services; sector regulators handle their own areas: BIPT/IBPT (Belgian Institute for Postal Services and Telecommunications) for electronic communications services, and the Federal Transport Regulation Agency (created by the Law of 8 May 2024) for passenger transport services. FSMA, the financial regulator, has a defined cooperation role for consumer-banking accessibility alongside Economic Inspection. — https://economie.fgov.be/fr
Microenterprise exemption: Yes — under the EAA's EU-wide microenterprise exemption for services

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National law: Loi du 5 novembre 2023 modifiant plusieurs livres du Code de droit économique et la loi du 2 août 2002 relative à la surveillance du secteur financier et aux services financiers en vue de la transposition partielle de la directive (UE) 2019/882 du Parlement européen et du Conseil du 17 avril 2019 relative aux exigences en matière d'accessibilité applicables aux produits et services, pour ce qui concerne certains services
File a complaint: https://cc.consumerconnect.be/csp/csp?id=report_form&lang=fr&theme_l1=1&theme_l2=1.9&theme_l3=&theme_l4=VEROND03
Notes: Belgium splits its transposition across multiple instruments, all effective 28 June 2025: a Royal Decree of 1 October 2023 for products; the Law of 5 November 2023 for banking and e-commerce services (the law cited here, which also sets the general enforcement and complaints procedure); the Law of 20 July 2023 for electronic communications; and the Law of 8 May 2024 for passenger transport, which also created the Federal Transport Regulation Agency. Penalties differ by instrument. For products, banking and e-commerce, the Code of Economic Law sets a nominal criminal-sanction range (roughly €26–€25,000 for bad-faith violations, doubled on repeat offending), but FPS Economy's own 2 July 2025 announcement states the real ceiling for the most serious infringements is €200,000 or 6% of annual turnover, whichever applies — since the turnover-based option is effectively unbounded for a large regulated firm such as a bank, no single fixed euro figure is a true statutory maximum, so this field is left null rather than publish a potentially misleading number (see notes for both figures). Passenger transport instead uses its own four-tier scale directly in the 8 May 2024 law, from €1,250 up to €16,000 — far lower than the products/banking/e-commerce ceiling. Microenterprise treatment also varies: electronic-communications microenterprises get an unconditional exemption, while banking/e-commerce microenterprises instead get a scope-delay until 28 June 2030, with grace on existing contracts and equipment running to 2035.

Who is obligated in Belgium

Belgium split the EAA's transposition across multiple federal instruments instead of one omnibus law. Products (consumer computer hardware and operating systems, self-service terminals — payment terminals, ATMs, ticketing and check-in machines, e-readers) are covered by a Royal Decree of 1 October 2023. Consumer banking services and e-commerce are covered by the Law of 5 November 2023, the instrument cited as this entry's primary law. Electronic communications services were transposed by the Law of 20 July 2023. Passenger transport information and ticketing services follow the Law of 8 May 2024, which also created a new Federal Transport Regulation Agency. Audiovisual media access services fall under Belgium's language communities' own broadcasting legislation, not federal law. All obligations apply from 28 June 2025. The standard EU microenterprise exemption (under 10 staff, under €2 million turnover or balance sheet) covers services only; for banking and e-commerce specifically, qualifying microenterprises are excluded from scope until 28 June 2030, with further contract and equipment grace running to 2035.

What happens if you don't comply

For products and for banking/e-commerce services, FPS Economy's Economic Inspection investigates. Anyone can lodge a free complaint by letter or electronically; the agency must confirm admissibility in writing within 30 days, and if it declines to pursue a complaint it must again notify the complainant with reasons within 30 days. Non-compliant products can be ordered off the market; non-compliant services can be ordered fixed or withdrawn. Violations are prosecuted as criminal offences — nominally €26–€10,000, rising to €26–€25,000 if committed in bad faith, doubled on repeat offending within five years — but FPS Economy's own July 2025 announcement states actual administrative sanctions can reach €200,000 or 6% of annual turnover for the most serious breaches. Passenger transport runs an entirely separate track under the Law of 8 May 2024: complaints go to the authority designated per transport mode, with the same 30-day acknowledgment rule and a four-tier fine scale of its own (€1,250 to €16,000) — much lower than the products/banking/e-commerce ceiling.

How this differs from the EU baseline

Belgium's defining trait is fragmentation: at least five separate instruments — products, banking/e-commerce, telecoms under BIPT/IBPT rather than FPS Economy, passenger transport under a newly created Federal Transport Regulation Agency, and community-level audiovisual media rules — each carry their own complaint and sanctions machinery, rather than one transposition law. Penalty ceilings vary sharply as a result: up to €200,000 (or 6% of turnover) for the worst banking/e-commerce/product violations, but only €16,000 for the worst transport violations. Complaint standing is unusually broad for products/banking/e-commerce: any person may file, free of charge, and a disabled person may formally mandate a qualifying non-profit to complain on their behalf rather than acting alone. Belgium's microenterprise treatment for banking/e-commerce is a phased scope-delay to 2030/2035 rather than the Directive's flat permanent service exemption.

How to complain

For products, banking services and e-commerce, anyone — not only the person affected — can file a free complaint with FPS Economy's Economic Inspection via ConsumerConnect's online report form, which has a dedicated accessibility category; by letter; or electronically. Complainants may stay anonymous, though anonymity limits the agency's ability to follow up or update them. The agency must confirm in writing within 30 days whether the complaint is admissible, and give written reasons within 30 days if it drops the case. A disabled person may also mandate a qualifying disability-rights non-profit to complain on their behalf. Passenger-transport complaints instead go directly to the competent transport-mode authority under the Law of 8 May 2024, also free, with the same 30-day rule.

Frequently asked questions about the EAA in Belgium

What is the maximum EAA fine in Belgium?: Belgium does not set a single fixed euro maximum in its implementing law. Belgium splits its transposition across multiple instruments, all effective 28 June 2025: a Royal Decree of 1 October 2023 for products; the Law of 5 November 2023 for banking and e-commerce services (the law cited here, which also sets the general enforcement and complaints procedure); the Law of 20 July 2023 for electronic communications; and the Law of 8 May 2024 for passenger transport, which also created the Federal Transport Regulation Agency.
Who enforces the European Accessibility Act in Belgium?: FPS Economy — Economic Inspection (SPF Économie / FOD Economie, Inspection économique) is the market surveillance authority for products and for consumer banking/e-commerce services; sector regulators handle their own areas: BIPT/IBPT (Belgian Institute for Postal Services and Telecommunications) for electronic communications services, and the Federal Transport Regulation Agency (created by the Law of 8 May 2024) for passenger transport services. FSMA, the financial regulator, has a defined cooperation role for consumer-banking accessibility alongside Economic Inspection. Details are published at https://economie.fgov.be/fr.
Since when does the EAA apply in Belgium?: The requirements apply from 28 June 2025, the EU-wide date, transposed into Belgium by Belgium's national implementing law.
Are small businesses exempt from the EAA in Belgium?: Only microenterprises — fewer than 10 staff and annual turnover or balance sheet total of €2 million or less — and only for services. A microenterprise in Belgium that places a covered product on the market still has to make that product accessible.
How do I report an inaccessible website in Belgium?: Complaints go to the national complaint route at https://cc.consumerconnect.be/csp/csp?id=report_form&lang=fr&theme_l1=1&theme_l2=1.9&theme_l3=&theme_l4=VEROND03. The enforcement authority above handles market surveillance separately.

Official source: https://www.ejustice.just.fgov.be/eli/loi/2023/11/05/2023046827/justel
Verified on 2026-08-11. This page is not legal advice — verify against the official source above before making compliance decisions.