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European Accessibility Act: Bulgaria
BG- Applies from
- 2025-06-28
- Maximum penalty
- €25,565
- Enforcement authority
- Split by products vs. services, no single coordinator: Държавна агенция за метрологичен и технически надзор (DAMTN, State Agency for Metrological and Technical Supervision) is the sole market surveillance authority for products (Art. 34); for services, Art. 54 distributes oversight to each sector's existing regulator, e.g. Комисия за защита на потребителите (KZP, Commission for Consumer Protection) for general consumer services, plus communications, media, transport and financial-sector regulators for their own areas. — https://www.damtn.government.bg/en/
- Microenterprise exemption
- Yes — under the EAA's EU-wide microenterprise exemption for services
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- National law
- Закон за изискванията за достъпност на продукти и услуги
- File a complaint
- https://kzp.bg/bg/kak-se-podava-zhalba-signal
- Notes
- Penalty (Chapter Six, Arts. 73-92 of the Law on Accessibility Requirements for Products and Services, State Gazette No. 31/11 April 2025) is tiered by violation type and offender type. The highest figure identified is under Art. 73 (placing a non-compliant product on the market): a property sanction ('имуществена санкция', for companies) of BGN 5,000-25,000 for a first offense, doubling to BGN 10,000-50,000 for a repeat offense within the statutory period; individuals face a lower 'глоба' tier (BGN 1,000-5,000 / 2,000-10,000). Bulgaria adopted the euro as legal tender on 2026-01-01 (sole legal tender since 2026-02-01). Under the Law on the Introduction of the Euro in the Republic of Bulgaria, lev amounts in national legislation are now read as euro amounts at the fixed, permanent conversion rate of 1.95583 BGN = €1 — unlike Hungary's or Romania's floating currencies, this is a legal conversion, not a market estimate. Applying that fixed rate to the BGN 50,000 repeat-offense ceiling gives approximately €25,565. No official post-conversion republication of this law restating the figure directly in euro could be found; statutory rounding rules may adjust the precise converted figure slightly.
Who is obligated in Bulgaria
Bulgaria was over two years late transposing the EAA — the European Commission referred it to the CJEU for non-transposition in July 2024 — before the Zakon za iziskvaniyata za dostapnost na produkti i uslugi (Law on Accessibility Requirements for Products and Services) was finally promulgated on 2025-04-11 and took effect, for its main provisions, on 2025-06-28, matching the EU-wide date despite the late passage. It covers the standard EU list of products (consumer computer hardware and operating systems, smartphones and other electronic-communications terminal equipment, e-readers, self-service terminals including ATMs, ticketing and check-in machines, and payment terminals) and services (e-commerce, banking, e-books, electronic communications, audiovisual media access services, passenger transport information). Two provisions were carved out with later dates: emergency-services (112) accessibility amendments apply only from 2027-06-28, while a social-services amendment applied immediately on publication. The standard EU microenterprise exemption applies to services (Art. 46(3)): businesses under 10 staff and €2 million turnover are fully exempt from service accessibility duties, while microenterprises making physical products still face the product requirements but with a lighter documentation burden (Art. 3(4)).
What happens if you don't comply
Enforcement is split by products versus services. For products, DAMTN (State Agency for Metrological and Technical Supervision) is the sole market surveillance authority (Art. 34), acting through its existing product-inspection directorate. For services, Art. 54 distributes oversight across each sector's existing regulator — communications, media, transport, financial supervision, and consumer protection bodies including KZP (Commission for Consumer Protection) — each policing the services already in its remit rather than a single new accessibility inspectorate being created. Penalties (Chapter Six, Articles 73-92) are structured as tiered administrative-offense fines: a lower 'глоба' for individuals and a higher 'имуществена санкция' (property sanction) for companies, roughly doubling on a repeat violation within the statutory period. The most serious category — placing a non-compliant product on the market (Art. 73) — carries a property sanction of BGN 5,000-25,000 for a first offense, rising to BGN 10,000-50,000 on repeat. No published enforcement decisions could be found yet; the regime is in its first operating year.
How this differs from the EU baseline
Bulgaria's most distinctive feature isn't in the accessibility law itself but sits alongside it: the country adopted the euro on 2026-01-01 (sole legal tender from 2026-02-01), months after this law was drafted and promulgated in leva. Under the Law on the Introduction of the Euro, all lev amounts in Bulgarian legislation — including this law's fine schedule — are now read as euro amounts at the fixed, permanent conversion rate of 1.95583 BGN per €1, so unlike Hungary's or Romania's still-floating national currencies, Bulgaria's penalty figures are now fixed euro amounts by operation of law, not estimates. Rather than one coordinating authority, Bulgaria assigns products to a single dedicated agency (DAMTN) while spreading services across each sector's pre-existing regulator (Art. 54) — closer to Hungary's split model than Austria's single-authority approach. The fine structure's individual-vs-company distinction and automatic repeat-offense doubling within a statutory window are also more granular than most peers' flatter penalty schedules.
How to complain
For services (the more consumer-facing category — e-commerce, banking, telecoms), complaints go to KZP, the Commission for Consumer Protection, via kzp.bg: an online form reachable after creating a free account, in person at any regional KZP office, by post, or by email. KZP states it aims to review and resolve a complaint within one month of receipt. For non-compliant products specifically, DAMTN takes reports through its own signal portal, which asks for the reporter's name and contact details — it is not anonymous — alongside an optional document upload. Neither page restricts filing to the directly affected consumer, but neither explicitly confirms third-party or anonymous reporting is accepted either.
Frequently asked questions about the EAA in Bulgaria
- What is the maximum EAA fine in Bulgaria?
- The maximum penalty is €25,565. Penalty (Chapter Six, Arts.
- Who enforces the European Accessibility Act in Bulgaria?
- Split by products vs. services, no single coordinator: Държавна агенция за метрологичен и технически надзор (DAMTN, State Agency for Metrological and Technical Supervision) is the sole market surveillance authority for products (Art. 34); for services, Art. 54 distributes oversight to each sector's existing regulator, e.g. Комисия за защита на потребителите (KZP, Commission for Consumer Protection) for general consumer services, plus communications, media, transport and financial-sector regulators for their own areas. Details are published at https://www.damtn.government.bg/en/.
- Since when does the EAA apply in Bulgaria?
- The requirements apply from 28 June 2025, the EU-wide date, transposed into Bulgaria by Закон за изискванията за достъпност на продукти и услуги.
- Are small businesses exempt from the EAA in Bulgaria?
- Only microenterprises — fewer than 10 staff and annual turnover or balance sheet total of €2 million or less — and only for services. A microenterprise in Bulgaria that places a covered product on the market still has to make that product accessible.
- How do I report an inaccessible website in Bulgaria?
- Complaints go to the national complaint route at https://kzp.bg/bg/kak-se-podava-zhalba-signal. The enforcement authority above handles market surveillance separately.
Official source: https://dv.parliament.bg/DVWeb/showMaterialDV.jsp?idMat=233836
Verified on 2026-09-29. This page is not legal advice — verify against the official source above before making compliance decisions.