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European Accessibility Act: Poland
PL- Applies from
- 2025-06-28
- Maximum penalty
- No single fixed euro figure — see why.
- Enforcement authority
- President of the PFRON Management Board (Państwowy Fundusz Rehabilitacji Osób Niepełnosprawnych) — central coordinator and complaint recipient; sector-specific authorities handle their own sectors, e.g. the President of UKE for ICT/electronics and the Financial Ombudsman for banking services — https://bip.pfron.org.pl/nadzor-rynku/
- Microenterprise exemption
- Yes — under the EAA's EU-wide microenterprise exemption for services
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- National law
- Ustawa z dnia 26 kwietnia 2024 r. o zapewnianiu spełniania wymagań dostępności niektórych produktów i usług przez podmioty gospodarcze
- File a complaint
- https://dostepnosc.pfron.org.pl/kafelki/skarga/skarga-na-bark-dostepnosci/zloz-skarge-na-brak-dostepnosci-2
- Notes
- Penalty (Article 73) is capped at ten times the average national monthly salary for the prior year, as published annually by the Polish Central Statistical Office (GUS) — a floating figure, not a fixed euro amount. For 2025 that base figure is 8,903.56 PLN (Komunikat Prezesa GUS, 9 February 2026), making the current cap approximately 89,036 PLN — roughly €20,700 at the EUR/PLN rate of ~4.30 on 2026-08-10. This converted figure is illustrative only; the legally binding amount is always the PLN one, recalculated each year.
Who is obligated in Poland
Poland's law covers producers, importers, distributors and service providers who place products or provide services within scope of the EU Accessibility Act — including computers, smartphones, e-readers, payment terminals and ATMs, e-commerce, banking services, e-books, and passenger transport information systems. Manufacturers carry the strictest duties, since they must build accessibility in at conformity-assessment stage; importers and distributors must verify that duty was met before placing goods on the market. As across the EU, microenterprises (fewer than 10 staff and under €2 million annual turnover or balance sheet) are exempt, but only for the services obligations — a microenterprise manufacturing a physical product is not exempt from the product rules.
What happens if you don't comply
Enforcement runs through two tracks depending on sector. For most economic operators, the President of the PFRON Management Board acts as the central market-surveillance coordinator and can order corrective action, withdrawal, or recall of non-compliant products, alongside a financial penalty of up to ten times the average national monthly salary (roughly €20,700 as of 2026, though the binding figure is always the PLN one recalculated annually by GUS). Sector regulators handle their own areas in parallel — the President of UKE for telecoms and electronics, the Financial Ombudsman for banking services — so a firm can face scrutiny from more than one authority depending on what it sells.
How this differs from the EU baseline
Poland's headline difference from most other member states is that its penalty is not a fixed euro ceiling but a formula pegged to the national average salary, republished every year by the Central Statistical Office — meaning the effective cap in euro terms drifts with both wage growth and the PLN/EUR exchange rate rather than staying fixed in national law. Poland also splits enforcement across a central coordinator (PFRON) and sector regulators rather than concentrating it in a single market-surveillance body, which is closer to Germany's model than to countries that route everything through one agency.
How to complain
Anyone can report a suspected accessibility failure to PFRON — you don't need to be the affected customer, and the notification can be filed anonymously. Reports can be submitted electronically through the government's gov.pl/ePUAP platform, or by phone, mail, or in person at a PFRON office; PFRON is required to respond or forward the matter to the competent authority within 30 days. A dedicated online complaint form for accessibility issues is also available directly through PFRON's site.
Frequently asked questions about the EAA in Poland
- What is the maximum EAA fine in Poland?
- Poland does not set a single fixed euro maximum in its implementing law. Penalty (Article 73) is capped at ten times the average national monthly salary for the prior year, as published annually by the Polish Central Statistical Office (GUS) — a floating figure, not a fixed euro amount.
- Who enforces the European Accessibility Act in Poland?
- President of the PFRON Management Board (Państwowy Fundusz Rehabilitacji Osób Niepełnosprawnych) — central coordinator and complaint recipient; sector-specific authorities handle their own sectors, e.g. the President of UKE for ICT/electronics and the Financial Ombudsman for banking services. Details are published at https://bip.pfron.org.pl/nadzor-rynku/.
- Since when does the EAA apply in Poland?
- The requirements apply from 28 June 2025, the EU-wide date, transposed into Poland by Poland's national implementing law.
- Are small businesses exempt from the EAA in Poland?
- Only microenterprises — fewer than 10 staff and annual turnover or balance sheet total of €2 million or less — and only for services. A microenterprise in Poland that places a covered product on the market still has to make that product accessible.
- How do I report an inaccessible website in Poland?
- Complaints go to the national complaint route at https://dostepnosc.pfron.org.pl/kafelki/skarga/skarga-na-bark-dostepnosci/zloz-skarge-na-brak-dostepnosci-2. The enforcement authority above handles market surveillance separately.
Official source: https://isap.sejm.gov.pl/isap.nsf/DocDetails.xsp?id=WDU20240000731
Verified on 2026-09-29. This page is not legal advice — verify against the official source above before making compliance decisions.