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European Accessibility Act: Italy (Decreto Legislativo 82/2022)
IT- Applies from
- 2025-06-28
- Maximum penalty
- No single fixed euro figure — see why.
- Enforcement authority
- Agenzia per l'Italia Digitale (AgID) — services; market surveillance authorities — products — https://www.agid.gov.it
- Microenterprise exemption
- Yes — under the EAA's EU-wide microenterprise exemption for services
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- National law
- Decreto Legislativo 27 maggio 2022, n. 82
- Notes
- Fines from €5,000 to €40,000 for breaching the accessibility requirements, set by the extent of the non-conformity, the number of non-compliant products or services and the number of users affected (D.Lgs. 82/2022, art. 24(1)); €2,500 to €30,000 for ignoring the authority's measures or failing to cooperate (art. 24(2)-(3)). Companies that offer services to the public through websites or apps with average turnover above €500 million over the last three years face the Legge Stanca sanction instead: after an unheeded warning, AgID can fine them up to 5% of turnover (Law 4/2004, art. 9(1-bis)). Because of that turnover-based ceiling there is no single fixed euro maximum. Market withdrawal or product recall can also be ordered.
Who is obligated in Italy
The decree covers economic operators who place on the market or supply the specific products and services it lists: computer hardware, self-service terminals (ATMs, POS, ticket machines), and services with a strong digital component such as e-commerce, online banking, streaming platforms, and transport services. The microenterprise exemption (fewer than 10 employees, turnover or balance sheet under €2 million) covers the services side — websites, e-commerce, apps, online banking — but does not extend to any physical product the same microenterprise places on the market.
What happens if you don't comply
AgID runs a structured, staged process rather than jumping straight to a fine. It opens a direct exchange with the business first, giving it a chance to respond and act. If a report is confirmed as a genuine non-conformity, the business has to submit a remediation plan, generally within 30 days, and fix the problem within a period proportionate to how serious the gap is. Only if the business still hasn't complied after that does AgID open the formal sanctions procedure. Fines run from €5,000 to €40,000; for companies with average turnover above €500 million that serve the public through websites or apps, AgID can instead fine up to 5% of turnover.
How this differs from the EU baseline
The most distinctive feature of the Italian system is the citizen reporting channel: anyone can file a formal accessibility complaint directly with AgID through a dedicated platform, authenticated with SPID or CIE (Italy's digital identity systems), and that filing itself triggers the inspection process described above. Few other member states give ordinary users that direct a route into the regulator's own enforcement pipeline — most channel complaints through general consumer-protection bodies instead.
How to complain
File through AgID's dedicated accessibility complaint platform, which requires signing in with SPID or CIE. Describe the service and the specific technical reason it isn't usable — that report is what starts AgID's inspection process, obliging the provider to respond and, if the problem is confirmed, submit a remediation plan.
Frequently asked questions about the EAA in Italy
- What is the maximum EAA fine in Italy?
- Italy does not set a single fixed euro maximum in its implementing law. Fines from €5,000 to €40,000 for breaching the accessibility requirements, set by the extent of the non-conformity, the number of non-compliant products or services and the number of users affected (D.Lgs.
- Who enforces the European Accessibility Act in Italy?
- Agenzia per l'Italia Digitale (AgID) — services; market surveillance authorities — products. Details are published at https://www.agid.gov.it.
- Since when does the EAA apply in Italy?
- The requirements apply from 28 June 2025, the EU-wide date, transposed into Italy by Decreto Legislativo 27 maggio 2022, n. 82.
- Are small businesses exempt from the EAA in Italy?
- Only microenterprises — fewer than 10 staff and annual turnover or balance sheet total of €2 million or less — and only for services. A microenterprise in Italy that places a covered product on the market still has to make that product accessible.
Official source: https://www.normattiva.it/eli/id/2022/07/01/22G00089/CONSOLIDATED
Verified on 2026-09-29. This page is not legal advice — verify against the official source above before making compliance decisions.